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Return Policy


At Kekai's Krystals, we take pride in providing high-quality crystals and ensuring a delightful shopping experience for our customers. To maintain the integrity of our products and the safety of our customers, we have an "All Sales Final" return policy. Please carefully read and understand the following guidelines:

1. All Sales Final:

  • All purchases made through Kekai's Krystals are considered final and non-returnable.

  • We do not accept returns or exchanges, except in the case of a manufacturing defect or an error on our part.

2. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us within 3 days of delivery date.

  • Provide clear photos of the damaged or defective items, along with your order number and a detailed description of the issue.

  • If the damage or defect is verified, we will offer a replacement or issue a refund as applicable.

3. Incorrect Items:

  • If you receive an item different from what you ordered, please contact us immediately.

  • We will arrange for the correct item to be sent to you or offer a refund for the incorrect item.

4. Shipping Errors:

  • If there is an error in the shipping process resulting in an incorrect delivery address or missing items, please notify us promptly.

  • We will investigate the issue and take appropriate actions to resolve the matter.

5. Cancellation Policy:

  • We do not accept order cancellations once the purchase is complete and payment has been processed. 

6. Product Variation:

  • As crystals are natural products, each piece may vary in color, shape, and size. 

  • These natural variations do not qualify as grounds for returns or exchanges.

7. Contact Us:

If you have any questions or concerns regarding your order, please don't hesitate to contact us through our "Contact Us" page.

Please be sure to carefully review your order before completing the purchase, as all sales are considered final.

Thank you for choosing Kekai's Krystals. We are committed to providing you with authentic and exquisite crystals, and we appreciate your understanding of our "All Sales Final" return policy.

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