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Shipping Policy

This shipping policy ("Policy") outlines important information regarding the shipping and delivery of your crystal purchases. Please read this Policy carefully before placing your order.

1. Order Processing

a. Processing Time: We strive to process and ship orders as quickly as possible. Please allow 1-3 business days for order processing, excluding weekends and holidays. In some cases, processing time may be longer due to high order volumes or unforeseen circumstances. We appreciate your patience.

b. Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. Please review the order details and contact us promptly if any information needs correction.

2. Shipping Methods and Rates

a. Shipping Options: We offer various shipping methods to accommodate your preferences and requirements. The available shipping options will be displayed during the checkout process. Please select the desired shipping method that suits your needs.

b. Shipping Rates: Shipping rates are calculated based on the weight, size, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process before you confirm your purchase.

3. Shipping Destinations

a. Domestic Shipping: We provide shipping services within the United States only. Orders shipped within the country are subject to standard domestic shipping rates and delivery times.

b. International Shipping: We are still working on providing international shipping. Thank you for you patience.

4. Shipment Tracking

a. Tracking Information: Once your oder is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can use this tracking number to monitor the status of your package through the shipping carrier's website or contact their customer service for assistance. 

b. Shipment Delays: While we strive to ensure timely deliveries, please note that unforeseen circumstances, such as weather conditions or transportation issues, may cause shipping delays. We appreciate your understanding and patience in such situations.

5. Order Delivery

a. Delivery Address: It is your responsibility to provide accurate and complete delivery information, including the recipient's name, shipping address, and contact details. We are not liable for any delays or non-delivery arising from incorrect or incomplete information provided by you.

b. Delivery Attempts: The shipping carrier will make multiple attempts to deliver your package to the specified address. If delivery is unsuccessful after several attempts, the carrier may return the package to us. In such cases, additional shipping charges may apply if you wish to reship the order.

c. Lost or Stolen Packages: We are not responsible for any lost, stolen, or misdelivered packages once they have been shipped and a tracking number has been provided. However, if you encounter any issues with delivery, please contact us, and we will assist you to the best of our ability.

6. Return and Exchanges

For information regarding returns, exchanges, or damaged items, please refer to our Return Policy, which can be found on our website.

7. Contact Information

If you have any questions, concerns, or require further assistance regarding our shipping policy, please reach out to our customer service team via email: kepakaiah03@gmail.com

We appreciate your business and are committed to ensuring a smooth and satisfactory shopping experience. Happy crystal shopping!

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